Return Policy

Effective Date: [Insert Date] At The Tote Bag Store (TTBS), we take pride in delivering high-quality products and exceptional customer service. Because many of our products are custom made specifically for you, our return policy differs from traditional retail stores. Our goal is simple: If we make a mistake, we’ll make it right.

We’re here to help, and if the issue is our responsibility, we’ll resolve it quickly. Because many of our products are custom-made just for you, there are situations where returns aren’t possible but we’ll always communicate clearly and work toward a fair solution.

Custom Products

Products that have been customized with:
  • Embroidery
  • Screen Printing
  • Heat Transfer
  • Full Color Printing
  • Customer Logos
  • Personalized Names
  • Custom Artwork
are manufactured specifically for your order. For this reason, custom products are generally not eligible for return, exchange, or refund unless:
  • The product is defective.
  • The decoration differs materially from the approved artwork proof.
  • TTBS or our manufacturing partner made an error in production.

Artwork Approval

Customers are responsible for carefully reviewing all artwork proofs before approving production. By approving your artwork proof, you confirm that:
  • Spelling is correct.
  • Colors are acceptable.
  • Logo placement is approved.
  • Sizing is acceptable.
  • Artwork layout is correct.
Once production begins, changes or cancellations may not be possible.

Damaged or Defective Products

If your order arrives damaged or defective: Please notify TTBS within 5 business days of delivery. To help us resolve the issue quickly, please provide:
  • Order number
  • Photos of the product
  • Photos of the shipping carton (if applicable)
  • Description of the issue
We will review your claim promptly and work with you to provide an appropriate resolution.

Incorrect Orders

If you receive the wrong product due to an error by TTBS or our supplier, we will correct the mistake at no additional cost to you.

Color & Decoration Variations

Due to the nature of custom printing and embroidery: Minor variations in:
  • Thread color
  • Ink color
  • Print placement
  • Embroidery placement
  • Product color
  • Fabric texture
are considered normal manufacturing tolerances and are not considered defects. Colors displayed on computer and mobile screens may differ slightly from the finished product.

Shipping Damage

If your shipment appears damaged upon arrival:
  • Save all packaging materials.
  • Photograph the damage.
  • Contact TTBS promptly.
We will assist with the carrier claim process when appropriate.

Claims Window

Customers must report shortages, defects, or order discrepancies within 5 business days of delivery. Waiting weeks or months may make it difficult to investigate issues with suppliers and carriers.

Refused Shipments

Refusing a shipment without prior authorization may result in return shipping charges, restocking fees, if applicable, and original shipping costs remaining the customer’s responsibility.

Order Cancellations

Stock orders may be canceled before processing. Custom orders may only be canceled before production begins. If production has started, cancellation fees or production charges may apply. Once custom decoration has begun, orders generally cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Refund timing depends on your financial institution and payment provider. Shipping charges are generally non-refundable unless the return is due to our error.

How to Request a Return

Please contact us before returning any merchandise. handleit@thetotebagstore.com Include:
  • Order Number
  • Name
  • Reason for Return
  • Photos (if applicable)
Unauthorized returns may not be accepted.